Device Care


Device Care

Device Care Agreement

The Graves County School District is both pleased and proud to provide all middle school students with Chromebooks, starting with the 2017-18 school year. Since hi-tech devices are expensive to replace, we ask that students and parents use extreme caution and care with this equipment. Due to the cost, it is incumbent upon the district to conserve resources and to require financial compensation for repairs. A first incident of damage, therefore, will result in parents’ paying $25 for repair of the device. A second repair incident carries a charge of $50. Any subsequent repairs beyond a second incident resulting in damage will result in the district’s holding the parent/guardian responsible for damages. These damages include, but are not limited to:

  • consumable parts

  • cosmetic damage, including, but not limited to, scratches, dents and broken plastic on ports damage caused by use with another product

  • damage caused by liquid contact, fire or other external cause

  • damage caused by operating the device outside the published guidelines

  • damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of the GCS Technology Department

  • a device that has been modified to alter functionality or capability without the written permission of GCS Technology Department

  • a device from which any serial number or identifying information has been removed or defaced from the device.

If a device is determined to be lost or stolen, and student is assigned another device, parents will be required to pay another rental fee before the device will be issued.

Parent, Student Responsibilities

It is strongly suggested to cover devices with a protective case. 

Before receiving service, the GCS Technology Department may require that you respond to questions designed to assist with diagnosing potential issues and follow GCS Technology Department's procedures for obtaining service. Before submitting the device for service, you should maintain a separate backup copy of the contents of its storage media.

During service, it is possible that the contents of the device’s storage media will be lost, replaced or reformatted. In such an event the GCS technology department is not responsible for any loss of data or other information contained on the storage media or any other part of the product serviced.

Following service, the assigned device or a replacement device will be returned with its original configuration, subject to applicable updates. Recovery and reinstallation of other software programs, data and information are not covered under this agreement.

What will the GCS Technology Department do if this agreement is breached? When a device is taken to the Help Desk for service, the GCS Technology Department will determine if the terms of this agreement have been breached. If the agreement is violated, the GCS Technology Department will, at its option, repair the device or replace the device with a device that is at least functionally equivalent to the originally assigned device.

The parent/guardian of the student who was issued the device may be billed for the repair or a replacement device when the terms of this agreement have been violated (see top paragraph of this document regarding damages).

What to do if the device is stolen or lost

If the device is stolen, a report must be completed by the school resource officer. If the device is believed to be lost, students should report to the Help Desk immediately. If the device is not found within 48 hours, the device will be considered stolen, and a report must be filed and submitted to the school resource officer.. As stated on the front page of this document, if a device is determined to be lost or stolen, and student is assigned another device, parents will be required to pay another rental fee before the device will be issued.

How to obtain service

If the device is not functioning properly, please take the device to the Help Desk. A GCS Help Desk representative will help determine whether the device requires service and, if it does, will inform you how the service will be provided.

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